A clumsy, poorly designed, dull blade, on the other hand, can make the job time-consuming, frustrating and sometimes downright dangerous. Find your bookmarks in your Independent Premium section, under my profile. Best Black Friday and Cyber Monday deals - Read our IndyBest guide to all the best Black Friday and Cyber Monday deals. The final difference between these two kitchen knives is the way that they can be used. I ordered knives and a knife block in early November in plenty of time to arrive for Christmas. The wide blade and scalloped … Avoid!!! They have no office or stock here. TOG Knives santoku knife, 17cm £190, Tog Knives T OG knives is a British-designed brand with blades are handmade in Seki, the home of Samurai swords in Japan. Have no way to contact the company and am overall really disappointed.Having read through the other, similar complaints I am even more angry at this company. Out of all the available brands in the market today, the Mercer brand stands tall with all its products being of … Thought I was buying in UK but appears to come from China at twice the price. I’m beginning to feel that they’ve taken my money and completely conned me. Shame on me for being fooled by them. This is also one of the few santoku knives that are dishwasher safe, and it comes with a 25-year guarantee. The Western Style Santoku Knife. It does come at a reasonable price that is still over 100 dollars which may be too … This was fantastic for dicing small but tough root vegetables and is sure to be an important addition to any cook’s knife block. My latest knife purchase was from Santoku Knives an I am very happy with it. Complete and utter shysters who have completely spoiled what should have been a thoughtful present. The reviews are compiled through a mix of expert opinion and real-world testing. Order #5825, Still waiting on my knives 6 weeks later. I have not been waiting as long as some other people (yet!) No contact about the delivery except a fake text message from "royal mail". According to the reviews that we read, this Orient knife set – which includes a utility blade, paring knife, and a stainless steel knife for chefs – is one of the most impressive on the market. Once the cook has got the cutting technique down, the santoku knife should almost dance its way through any task – it is an art when performed with flair. Growing numbers are discovering the joys of the Japanese santoku knife, and it is not hard to see why. Sales shot up, and several knife manufacturers, both Asian and Western, scrambled to create their own versions or promote their models to Americans Want an ad-free experience?Subscribe to Independent Premium. On opening the box of this knife, you know you are dealing with an exceptional bit of kit. I recommend you to buy from this compony it has an amazing customer service as well. This is a beautifully traditional Japanese knife that offers outstanding performance in modern kitchens. The one we tested has a rubber handle, but you can buy a wood … The company registered at the Leicester address on their website is called Bac2Bac Ltd; "Nature of business: Retail sale via mail order houses or via Internet". As the name might suggest, this knife has been designed so that the blade and handle are perfectly balanced – a feature that, as all chefs will tell you, is crucial to high-performance cutting. The tracking number is not recognised on royal mail website. Want to bookmark your favourite articles and stories to read or reference later? The number started with +1 (323), which is certainly not a UK number. They, as a home cook, said using the knives made them feel like a professional. TOTAL SCAM!!! They love japanese knives and i was excited to buy them some from this company to add to their collection. Please refund me immediately. Because of the remarkable … Santoku is an online supplier of high quality and unique knives, we deliver them straight to your doorstep. Santoku knives are between 5-8” long and chef knives are usually 8-10”. Our first knife review will be on the Mercer Culinary Millennia Santoku Knife. Shun Santoku Kitchen Knife Review I love Santoku knives like this Shun Premier, they perform amazingly, look beautiful and are in every way awesome. Covid/younameit is not an excuse for lack of customer updates & services, especially when the products are so expensive. Merry Christmas and all be safe. And they don’t respond to requests for a refund. We put some of the best tools on the market to the test, with everyone from amateur home cooks to seasoned chefs trying them out with a range of ingredients, including delicate fish, great chunks of meat and some notoriously tough root vegetables. Therefore, if you’re looking for a single knife to fulfill all your cutting, chopping, slicing, and even carving needs, this could be a good bet! Ordered a JAPANESE SANTOKU CHEFS KNIFE on 22/11/20 as a xmas gift based on good reviews on their website and delivery time of 10 to 15 business days.It is now 23 days since I paid and despite repeated requests for tracking info all I have is a Royal Mail tracking number which has shown as unknown on www17track.net website.In view of the fact that is well past the delivery promise date and it was a gift for xmas it will be a pointless delivery as it is not even in the UK yet.Not sure wether I have been scammed I have certainly been let down.Have raised a dispute with paypal. The unique design of this knife is a hybrid between the classic santoku shape and a western chef’s knife, offering the best of both worlds. Google their UK office address and you'll notice on street view, that the address does not exist. I realised that my order information was sent to an old and therefore inactive email address and have asked several times if I they can instead send the tracking information to my correct one and again - NO RESPONSE. They take your money, give you a fake tracking number and then keep saying that refunds not available as 'goods are in transit'. Ordered knives on 29th November, have received sporadic shipping updates which are not linked to any real tracking. Cut vegetables, meat or fish with precision and ease, Whether you’re an amateur or a seasoned chef, one of these will enhance your culinary skills, {{#verifyErrors}} {{message}} {{/verifyErrors}} {{^verifyErrors}} {{message}} {{/verifyErrors}}, 14 best santoku knives to perfect Japanese food preparation techniques, Sustainable and organic kids' clothing brands, Paraben and sulphate free shampoo & conditioner, 11 best saucepan sets to inspire your inner chef, 8 best bread knives to make light work of more than just loaves, 10 best carving knives that make simple work of any joint or nut roast. Just give me my money back, Ordered knives on 30th November, not come as of 18th December..The Royal Mail tracking doesn’t work, but they said it’s too late to get a refund as it’s been sent (though Royal Mail say it’s an unrecognised tracking number).DO NOT ORDER! This is one of two knives in our roundup that are designed to safely reduce the risk of accidents and does not feature a piercing sharp tip. This company is a joke. My partner has been buying shoes that have gone through Japan and there has been no issue with flights and parcel delivery. We love how this knife is a fusion of simple, Scandi style and Japanese cutting power. And, as if that was not enough, the set also comes with a 10-year guarantee. Visa statement shows payment to Computer software business based in Leicester and between them and yodel have manage not to deliver the goods? Our tester enjoyed the balance of these knives and particularly loved the shorter of the two. The blade is rated at 60 HRC in the Rockwell hardness scale, and it made light work of watermelons and butternut squash. There's no way to speak to anyone and I am furious it has ruined what should have been a nice gift. The slightly curved blade makes it easy to rock the knife on a chopping board and the full-tang design with ergonomic handle ensures great balance. IndyBest product reviews are unbiased, independent advice you can trust. Here, we will review some of the best Santoku knives available on the market today. This is the most expensive knife we tested, but it is a worthwhile investment. Read our full mailing list consent terms here. The knife feels solid and is impressively well-engineered. I'll be actively seeking a full refund from these pathetic scammers.Edit EditSo convenient for you as scammers that you've got a pandemic/Brexit to blame. Ordered a knife set which was intended as a Christmas present- as soon as the packages were opened realised that I had made a big mistake ordering from this company. Top 10 Best Santoku Knife To Buy 2020 Reviews 1 Global 7″ Hollow Ground Santoku Knife G 80 This is one of the best Santoku knives out there. It is specially crafted … So, when our lovely editor in chief, Jes, … The resin-enhanced pakkawood handle and full-tang blade also make it feel comfortable and balanced in the hand. However, Santokuknives would not provide any instructions for return/refund or reassurance that I would get my money back. This revenue helps us to fund journalism across The Independent. I ordered a £89.99 knife set for Christmas for my dad on the 30th November, received no tracking information or order confirmation and have contacted customer services a number of times, they take days to reply and are deliberately unhelpful. This seven-inch santoku knife is just simply beautiful from top to bottom. The immediate visual appeal of this knife is undeniable. You can choose a length between 4 inches to 9 inches and … Again, probably because the company is only based in China!This is not a UK based company. There are times when a full-size santoku knife can feel a bit much in the hands when working on more intricate jobs, and this is where this shorter 14cm version comes into its own. It is also a steal at just over a fiver. At less than $40, the Victorinox is a great value knife. Looks like I’ve fallen for the same scam .... same email as everyone else blaming flights out of China which is nonsense as I work in retail! Write a review. It is only fitting since their entire website and business model is based on false advertising, false addresses, false tracking numbers, and false promises. Both of these websites have the same 3 photos of the 'staff' on Santoku Knives. ! I would like a full update and/or refund for my order if I cannot expect to receive the product this side of the year. What is going on?They are very good at appearing legit in their emails and responses to the reviews left on here but it's all BS. … But pointless … These powerful, all-purpose tools get their name from their versatility – santoku means “three virtues” and relates to the tasks the knives can perform: slicing, dicing and mincing. While we don't offer a huge selection, we do offer some of the most unique knives available online! It is a Japanese … The first product on our list is from Kai and the good part is that you get a lot of options in the Santoku Knife offered by this brand. The conventional chef’s knife was typically king in most western kitchens, but – much like our palates’ desire for Asian food – cooks are increasingly looking east. Rubbish experience so far I have contacted this company on several occasions regarding delivery of knives i have bought for my parents. Got bored so reported it to Barclaycard. All that arrived after six weeks is the cheap knife block and not the expensive knives. With an ice-hardened, 57 Rockwell rated cutting edge and lifetime warranty, this German-made tool will be a kitchen companion that will deliver time and time again. They will mislead you repeatedly until you finally accept that inadequate product may or may not arrive in the post weeks after you ordered.Do not believe santoku knives responses to any of these reviews. It was necessary for me to escalate things through PayPal to have the issue taken seriously and get a refund processed. It has become our tester’s favourite knife for almost all cutting tasks and remains razor sharp even with prolonged heavy use. All rights reserved. Developed by award-winning Danish designer Sebastian Holmbäck, this tool from the Sharp series is remarkably lightweight and well-balanced. When contacting the company, they just say to be patient.Right click an image on the knives on the website and search for the image; you'll see numerous other websites all over the world selling the same knives with different branding from varied prices. Thank you for your review. I have requested a refund as soon as possible but your guess is as good as mine as to whether we receive it.Update: despite their assurances that the knives have been posted as a separate parcel, nothing has arrived. It makes cutting effortless for amateur cooks and experienced chefs alike and would be an ideal introduction into the world of santoku knives for those looking to buy their first one. A new chef's knife from Misen promises the best of both knives, making giant-killer claims about innovative geometry, high-grade steel, a santoku-style blade angle, and free sharpening … Although you may finally receive some products in the post in the future, their quality will almost certainly be compromised. It feels lightweight, yet possesses the outstanding quality one would expect of a Wusthof knife – which are favoured by leading chefs, including Gordon Ramsay. Have also since seen the same products being sold on-line for a fraction of the price. Email address is a re-router in Texas. The quality and reliability one expects from a brand used by the likes of Michel Roux Jr and the late, great Anthony Bourdain comes over in this knife, which fits perfectly in the hand and is lightweight yet durable enough to make it a joy to use. Johnny, This company is giving me the run-around. Do not reply to any emails. Their address does not exist in Leicester. The first difference you’ll probably notice is the size. Happy Shopping. We were already a fan and long-time user of Global knives, but this was the first santoku we tried – it did not disappoint. Selling cheap knifes and stupid prices. The tracking number provided doesn’t work. All of the feedback that we receive is extremely important to us. I have benn working as a chef for the last 20 years.I have seen bought and used a lot of knives, and I mean a lot. Avoid like the plague - order from a decent retailer! A square, smooth tip makes it especially unique in terms of design but it easily matches the cutting performance of the other blades we tried. This 7” knife features stainless steel which will add durability and endurance. © 2020 Trustpilot A/S. I cannot believe the positive reviews are genuine and it wouldn't surprise me if it was the company posting the reviews themselves. KOI ARTISAN Santoku Chef Knifes - 5 Inch Razor Sharp Blade Santoku Knife, Japanese Kitchen Knives High Carbon Stainless Steel Chef Knife – Stain and Corrosion Resistant 4.7 out of 5 stars … Experience? Subscribe to Independent Premium numerous photos of the two is certainly a... Aweful experience best cutting tools in a China time zone more than a. 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